Privacy policy of translison.pl

Privacy policy and GDPR information

This document describes the rules for processing personal data on translison.pl and informs about telephone call recording. It covers reservation handling, telephone contact, and use of the website.

1. Data controllers (joint controllership)

Personal data processed in connection with reservation handling and the use of translison.pl is processed jointly by the following entities (joint controllers, Article 26 GDPR):

- Norbert Lisoń Transport Osobowy, Sowin 107, 48-316 Sowin, Opole Voivodeship, Poland, Tax ID (NIP) 7531565000, REGON 531225251 – a sole proprietorship registered in CEIDG for passenger transport, operating on the market since 1997 (the “Transport Controller”),

- Bartłomiej Broniewski Offing, registered in Nysa, Poland, Tax ID (NIP) 1132883238, REGON 360385685 – the entity operating and maintaining the website (the “Website Controller”).

The joint controllers jointly determine the purposes and means of processing data related to reservations and the operation of the website. Independently of this, the controller of data contained in telephone call recordings is solely Norbert Lisoń Transport Osobowy. You may contact either of the controllers in data protection matters.

2. Scope and purpose – reservations and transport services

Personal data provided in the reservation form (including name, contact details, pick-up address and destination, and passenger data) is processed in order to:

- handle the reservation request and perform the transport service,

- confirm and change reservation arrangements,

- settle the reservation and issue accounting documents,

- handle complaints, claims and enquiries,

- pursue or defend against claims.

Legal basis: Article 6(1)(b) GDPR (performance of a contract), Article 6(1)(c) GDPR (legal obligations, in particular accounting and tax duties), and Article 6(1)(f) GDPR (legitimate interest).

3. Telephone call recording

To protect the safety of our customers and to ensure the correct handling of seat reservations for international journeys, we would like to inform you that telephone calls made to Transport Osobowy Lisoń may be recorded and stored.

Recording applies in particular to calls concerning:

- booking seats for journeys to Germany and the Netherlands,

- confirming reservations,

- agreeing the details of a journey,

- changing or cancelling a reservation,

- providing information about the performance of the transport service,

- handling enquiries, complaints and other matters related to the performance of the service.

A recording may include the content of the conversation and the voice of the person taking part in the call.

3.1. Purpose of call recording

Telephone calls are recorded in order to:

- correctly handle reservations and perform transport services,

- confirm the arrangements made during a call,

- ensure the safety of customers and the controller,

- protect against misunderstandings concerning the arrangements made,

- handle complaints, claims and enquiries,

- pursue or defend against potential claims.

Calls are not recorded in order to assess the caller or to make automated decisions concerning customers.

3.2. Legal basis for recording

The legal basis for processing the data contained in telephone call recordings is Article 6(1)(f) GDPR, i.e. the legitimate interest of the controller.

The legitimate interest of the controller is, in particular, the ability to properly document the arrangements made by telephone, to ensure the security of the reservation and transport process, and to pursue or defend against claims. Data is processed with respect for the rights and freedoms of the data subjects.

3.3. Calls without recording

Before call recording begins, the caller should be informed that the call is being recorded. If the caller does not want the call to be recorded, they may inform the employee or the person handling the connection. Where possible, the matter may be handled in another available way, for example by text message or email.

4. Website and cookies

The translison.pl website does not use its own cookies for analytical or marketing purposes and does not profile users.

The service does not store its own tracking cookies in the user's browser. Data entered in the reservation form is transmitted within the session and is not stored in cookies.

The service uses the Google Maps maps and address search. As a result, the browser may communicate with Google servers, and Google may set its own cookies in accordance with its privacy policy. This scope is not controlled by the controllers.

The service may contain links to other websites. Such websites operate independently and may have their own privacy policies, which we recommend reviewing.

5. What data may be processed?

Depending on the form of contact, the following data may be processed in particular:

- first and last name,

- telephone number and email address,

- pick-up address and destination,

- data of passengers covered by the reservation,

- the voice of the person taking part in the telephone call,

- information necessary to perform the service and other information provided voluntarily.

Please do not provide information during the call that is not necessary to make a reservation or handle your matter.

6. Data retention period

- Data related to a reservation and the performance of transport is stored for the period necessary to handle the reservation and perform the service, and then for the period required by law, in particular for 5 years for settlement and accounting and tax purposes.

- Telephone call recordings are stored for no longer than 12 months, unless further storage is necessary in connection with an ongoing complaint procedure, the pursuit or defence of claims, or an obligation arising from legal provisions. After the retention period, recordings are deleted or permanently destroyed.

7. Recipients of data

Data may be disclosed only to entities authorised under legal provisions and to entities that support the controllers in their business and ensure an adequate level of data protection, in particular:

- providers of IT systems and telephone systems,

- entities providing accounting, legal and postal services,

- payment service providers – PayPro SA, ul. Kanclerska 15, 60-327 Poznań, Poland, Tax ID 7792369887, REGON 301345068.

Data is not sold or made available to third parties for marketing purposes.

8. Transfers of data outside the EEA

The use of Google Maps (maps and address search in the reservation form) may involve the transfer of data to Google LLC in the United States. This is based on the legal safeguards applied by Google, in particular standard contractual clauses.

9. Rights of data subjects

Within the scope defined by the GDPR, the data subject has the right to:

- obtain access to their personal data,

- receive a copy of the data,

- rectify the data,

- erase the data, in cases provided for by law,

- restrict processing,

- object to the processing of data based on Article 6(1)(f) GDPR,

- lodge a complaint with the President of the Personal Data Protection Office.

In the case of a call recording, the right of access also covers the personal data contained in the recording, including the voice of the data subject. The exercise of the right of access is carried out with respect for the rights and freedoms of other persons present in the recording.

10. Right to object

Where data is processed on the basis of the legitimate interest of the controller, the data subject may object to such processing for reasons related to their particular situation.

The controller will stop processing the data unless it demonstrates the existence of important legitimate grounds for further processing that override the interests, rights and freedoms of the data subject, or where the data is necessary for the establishment, exercise or defence of claims.

11. Automated decision-making

Data is not used for automated decision-making or profiling.

12. Contact for data protection matters

For matters related to the processing of personal data, including the recording of telephone calls, you may contact the controllers:

- Norbert Lisoń Transport Osobowy, Sowin 107, 48-316 Sowin, Poland, Tax ID (NIP) 7531565000, REGON 531225251,

- Bartłomiej Broniewski Offing, Nysa, Poland, Tax ID (NIP) 1132883238, REGON 360385685,

- email: rezerwacje@translison.pl.

13. Supervisory authority

The data subject has the right to lodge a complaint with the supervisory authority competent for personal data protection matters:

- President of the Personal Data Protection Office (Prezes Urzędu Ochrony Danych Osobowych),

- ul. Stanisława Moniuszki 1A,

- 00-014 Warszawa, Poland.

Detailed information on the rights of data subjects is available on the website of the Personal Data Protection Office.

We reserve the right to amend this document due to the development of internet technology, changes in the law, and the development of the service. We will inform users about any changes in a visible and understandable manner.

Last updated: 15 September 2026.